Articles on: FAQ

How to withdraw/retrieve funds if you lose your trading key that is registered to your MetaMask account?

How to Withdraw Your Tokens if You Lose Your Trading Key (Non-Migrated Accounts Created Before May 2021)

Do not worry if you have lost your Trading Key, your funds are recoverable as is what is known as a Layer 2 exchange built on zero-knowledge rollup (Validium) technology. Your funds are safe.

The good news is that since May 2021, has switched to a new way of handling trading keys which means you do not need to back up your trading key, as handles everything in the background for you.


Search your computer for a file that has a file name ' trading key....' If you can locate the fine, clear your browser cache, navigate to and import the file when prompted. You may have also used a password with the file. You will now be able to use normally and make withdrawals via the withdrawal widget.

If you cannot locate your trading key file then you simply need to initiate a Regular withdrawal (not a fast withdrawal) of your tokens from to the Ethereum mainnet using the normal withdrawal process on

For more information on how to withdraw your tokens via a Regular withdrawal, so the following withdrawal guide

If you have any questions or need any help, please contact customer support using the chat box in the bottom right hand corner of

Updated on: 30/11/2022

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