Articles on: FAQ

How to withdraw/retrieve funds if you lose your trading key that is registered to your MetaMask account?

How to Withdraw Your Tokens if You Lose Your Trading Key (Non-Migrated Accounts Created Before May 2021)

Since May 2021, has switched to a new way of handling trading keys which means you do not need to back up your trading key, as handles everything in the background for you.


Search your computer for a file that has a file name ' trading key....' If you can locate the file, clear your browser cache, navigate to and import the file when prompted. You may have also used a password with the file. You will now be able to use normally and make withdrawals via the withdrawal widget.

If you cannot locate your trading key file please contact customer support using the chat box in the bottom right hand corner of

Updated on: 20/03/2024

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