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Connecting Ledger to Troubleshooting

Ledger <> Connectivity Troubleshooting

Sometimes when connecting your Ledger directly to (not via MetaMask), your Ledger can either be stuck 'pending,' fail to display any prompts to sign transactions or generally be buggy (for example, the app may not be displaying your funds).

If you are having problems when connecting your Ledger to then nine times out of 10, any combination of the following will likely solve your issue.

1) Software Version Check

Check to make sure that you have the latest version of both the Ledger Live software and the Ethereum App.

At the very least you should have the following versions, but always try to have the very latest software versions by following the recommended Ledger steps to update your device software:

2) Unresponsive Ledger

If your Ledger is unresponsive, please try unplugging and plugging back into your computer again.

3) Check that your Ledger is not locked

Do a quick check to ensure that your Ledger is not locked when you are trying to initiate actions on

4) Enable Contract Data

Ensure that you have 'Contract Data' enabled on your Ledger device.

5) Hard Refresh The App

Sometimes, something in your browser cache may be interfering with your Ledger connection.

Navigate to and initiate several hard refreshes (one after the other) to clear your cache thoroughly.

Windows: CTRL + Shift + R
Mac: CMD + Shift + R

6) Clear Your Browser Cache

You can also completely clear your browser cache. To do so, completely exit the browser (kill the instance of the browser) and restart it.

7) Use A Different Browser

Sometimes an extension or advert blocker may be interfering with your connection. In this case, try using a different browser. Ledger is compatible with Chrome and Brave browsers.

8) Stuck Pending at Registration Stage

After trying all of the above steps, if your Ledger is still stuck at the 'pending' stage when you are trying to register with for the first time, or no TX is displayed for you to sign on your Ledger device, then you may have started the registration process with MetaMask, but then later switched to Ledger.

At the moment it is only possible to connect to with either a combination MetaMask and Ledger, or Ledger directly (i.e. you cannot switch between the two connection methods).

If you think that you may have initially connected to using MetaMask (signing a message using MetaMssk) but later switched to connecting via Ledger directly, then please reach out to customer support and we may be able to reset your account so that you can continue to register with a direct Ledger connection (ie not using Ledger and Metamask together).

Updated on: 15/08/2022

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